Trade Counter & Purchasing Administrator

Hours of work will be 45 hours per week 8.00 am – 5.00 pm
Your goal will be to deliver excellent service to our customers and give them a great customer experience. You will be the first point of contact for any customer queries which is a vital part of not only your role but the business. You will also be the point of contact between various different departments so being a team player is vital.

Duties include but will not be restricted to

Internal Sales & Hire

  • Act as the first point of contact with customers either at the counter on the phone and by email, portraying a professionalism and confidence that delivers the ultimate in customer satisfaction
  • Maximise sales by continually expanding orders and up selling on all incoming calls
  • Contacting existing customers to identify order capture through outgoing sales & hire calls, ensure all quotations are followed up when necessary
  • Process orders, confirm stock positions, communicate with colleagues and customers to order completion and beyond
  • Communicating daily with our sales rep, passing on leads etc.
  • Promoting and organising shop and work wear sales

Transport

  • Organising transport for sales and hire deliveries in our own truck or through haulage companies
  • Making sure that the maximum load is on the truck at all times by contacting customers on the truck’s route if there is room

Stock/Purchasing

  • Conversion of manufactured stock on the system
  • Working closely with the yard manager to ensure that stock levels are right
  • Ensuring material availability at all times, whilst meeting agreed inventory targets
  • Deal with enquiries from the sales reps and customers with regards to large orders and stock availability dates
  • Understand and maintain the agreed target of inventory and report on the status of inventory levels against inventory targets
  • Manage open orders with suppliers to ensure there is sufficient stock on hand at all times to satisfy customer demand
  • Ensure and maintain realistic dates or supplier promise dates on open orders for accuracy of information to Sales team
  • Request shipment tracking information from suppliers as needed
  • Follow up with suppliers for past due orders
  • Monitor supplier lead-times and performance and take corrective action where necessary
  • Managing cross hires
  • Check damage and discrepancies between delivery document and actual receipts and book products into stock

The ideal candidate will

  • Have excellent attention to detail, strong problem solving and organisational skills and a good aptitude for computer work
  • Be a team player
  • Excellent time management skills
  • Proven track record of meeting deadlines
  • Have the ability to build an excellent rapport with customers
  • Be engaging, mannerly, ambitious, positive, committed and outgoing
  • Understand the importance of effective customer care
  • Possess a high standard of communication skills both written and verbal
  • Be able to take charge of situations and handle a high degree of responsibility
  • Be comfortable participating in achieving team goals, contributing to decision making and reporting to managers

Experience and Qualifications required

  • 3rd level qualification or 3+ years’ experience in a relevant role
  • Construction industry knowledge

Excellent benefits package includes

  • Free parking
  • Low staff turnover
  • 20 days holidays
  • Competitive salary
  • Pension scheme
  • Employee discount scheme

This is a challenging role in a fast moving competitive environment where customer satisfaction is critical to the success of our business.

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